Terms of Service

Last updated: November 2, 2026

These Terms of Service govern access to and use of the Palmio online service. Palmio is published by Palmio, a French single-shareholder simplified joint-stock company (SAS) with share capital of €2,100, registered with the Paris Trade and Companies Register under number 132 209 016, whose registered office is at 25 rue Campagne Première, 75014 Paris, France ("Palmio"). By creating an account, using the service or signing a quote, the customer ("the Customer") accepts these Terms.

1. The service

Palmio is online software that monitors public tender notices, helps prepare the documents of a bid and tracks the consultation. The service is offered to professionals acting for the needs of their business. It is not offered to consumers.

Palmio configures the service for each Customer. The scope, the number of users, the price and the duration are set in the quote accepted by the Customer. Where the Customer has signed subscription terms together with its quote, those terms and the quote prevail over this text in case of conflict, and the quote prevails over the subscription terms.

2. Accounts and access

Palmio opens an account for each authorised user, and the Customer's administrator manages these users and their roles. Credentials are personal. The Customer keeps them confidential and is responsible for all activity under its accounts. The Customer notifies Palmio without delay of any suspected unauthorised access.

3. Right of use

Palmio grants the Customer a personal, non-exclusive right to use the service for the duration of its subscription and for its own internal needs only, within the limits of the quote.

The Customer does not copy the service, resell it or make it available to third parties. It does not attempt to extract the source code, does not interfere with the security of the service, and does not access it by automated means other than the interfaces Palmio provides.

4. Customer content

The Customer remains the owner of the documents, references, figures and other content it loads into the service ("Customer Content"), and of the bids it prepares. Palmio uses Customer Content to provide the service to the Customer and for no other purpose. It does not use it to train any artificial intelligence model.

The Customer guarantees that it holds the necessary rights in the Customer Content it loads, in particular in references, résumés and third-party content, and that this content does not infringe the rights of any third party.

5. Documents produced with artificial intelligence

The service relies on artificial intelligence to draft documents. These documents are drafts, prepared from the tender documents and the Customer's profile. The Customer reviews, completes and approves them, and decides alone whether to submit them. Palmio and the service never send a document to a buyer.

The Customer remains solely responsible for the content of its bids, for the accuracy of the information it provides, for their compliance with the requirements of each consultation and for meeting deadlines. Palmio guarantees neither the award of a contract nor the completeness of the monitoring. The Customer may report a missed notice, and Palmio endeavours to add the corresponding source.

6. Personal data

For the personal data contained in Customer Content, the Customer is the data controller and Palmio acts as processor, within the meaning of the General Data Protection Regulation (GDPR). Palmio processes this data only on the Customer's documented instructions and to provide the service. A data processing agreement sets out the processing, the security measures and the sub-processors, and is provided with the quote.

The application and its database are hosted in France, and the Customer's files are stored in France. The extracts needed for drafting are sent, after pseudonymisation of identifying data, to Anthropic, the provider of the artificial intelligence model, in the United States, under the standard contractual clauses of the European Commission. This provider does not use this content to train its models. The security and hosting page describes these measures, and the privacy policy describes the data Palmio processes for its own account, such as that of its website and account management.

7. Security and availability

Palmio applies the security measures described on its security page and uses reasonable means to keep the service continuously available. It may interrupt the service for maintenance and warns the Customer in advance where possible. Support is provided by email at contact@palmio.ai on business days. Palmio is bound by an obligation of means.

8. Intellectual property

The Palmio software, its methods, its templates and its generic content remain the property of Palmio. These Terms transfer no right to the Customer other than the right of use in section 3. Documents produced for the Customer belong to the Customer as soon as they are generated, and the Customer may use them freely, including after the end of the contract.

9. Price, term and payment

Palmio is configured to each client, so the prices, the length of the initial period, renewal and payment terms are set in the quote and, where applicable, in the subscription terms provided with it. Prices are stated excluding taxes. In case of late payment, penalties at three times the legal interest rate and a fixed recovery indemnity of €40 apply automatically, in accordance with article L441-10 of the French Commercial Code.

10. Confidentiality

Each party keeps confidential the non-public information it receives from the other under the contract and uses it only for the purposes of the service. This obligation does not cover information that has become public without fault of the receiving party, that it already knew, that it received lawfully from a third party, or that it must disclose by law or by decision of an authority. It lasts for the duration of the contract and for three years after its end.

11. Liability

Palmio is liable only for direct damage proven by the Customer. It is not liable for loss of chance, in particular of winning a contract, or for loss of revenue. Palmio's total liability, for all causes combined, is limited to the sums paid by the Customer under the contract during the twelve months preceding the event giving rise to the liability.

These limits do not apply in case of gross negligence, wilful misconduct, bodily injury or any liability that mandatory French law does not allow to be limited.

12. End of the contract and return of data

Either party may terminate the contract with immediate effect in case of a serious breach by the other party that remains unremedied fifteen days after formal notice sent by registered letter or by email with acknowledgement of receipt.

At the end of the contract, the Customer may export its documents and files for thirty days. After that period, Palmio deletes the Customer's data, except for data that a legal obligation requires it to keep, such as invoices.

13. Changes to these Terms

Palmio may change these Terms by giving the Customer at least one month's notice before they take effect. A Customer who refuses the new version may terminate at the end of the current period, and the previous version applies until that date.

14. Governing law and jurisdiction

These Terms are governed by French law. The parties first seek an amicable solution. Failing agreement within thirty days, any dispute falls under the jurisdiction of the Paris Commercial Court (Tribunal de commerce de Paris).

15. Contact

For any question about these Terms, write to contact@palmio.ai. The publisher's legal details are in the legal notice.